Loss Prevention & Operations Analyst
New
J
JobgetherRetail/Restaurant Operations
CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisSaaS
Requirements
- Deep understanding and professional experience in retail loss prevention or asset protection, including familiarity with POS and inventory data.
- General understanding of retail and restaurant operations, ideally gained through customer service, loss prevention, asset protection, or a comparable role.
- Demonstrated ability to analyze data and numerical information, recognize patterns, identify anomalies, and investigate potential problems.
- Strong English communication skills, both written and verbal, with the ability to explain findings clearly to customers and internal stakeholders.
- Highly organized, process-oriented, and comfortable maintaining detailed and accurate documentation.
- Ability to manage deadlines, prioritize competing responsibilities, and consistently deliver high-quality work within expected timelines.
- Strong customer-service orientation and genuine motivation to help others solve problems and achieve better outcomes.
- Naturally curious and investigative mindset, with strong problem-solving skills and attention to detail.
- Understanding of SaaS technology and enthusiasm for developing deep expertise in a technology product and its applications.
- Proven ability to take complete ownership of complex problems from identification through resolution.
Responsibilities
- Conduct remote customer reviews, audits, analyses, and investigations using video and operational data to identify risks, anomalies, and opportunities.
- Analyze customer activity and business information to uncover patterns related to loss prevention, asset protection, risk mitigation, health and safety, compliance, and operational efficiency.
- Gather relevant customer information from Sales, Customer Success, and other internal teams to understand business priorities and tailor investigations accordingly.
- Translate analytical and investigative findings into clear, practical, and actionable insights that help customers understand the health and performance of their operations.
- Identify outliers, anomalies, and emerging issues based on customer requirements and investigate their underlying causes.
- Take full ownership of customer problems from identification through resolution, proactively identifying risks, dependencies, and potential solutions.
- Maintain organized and thorough documentation of investigations, findings, recommendations, and relevant customer information.
- Communicate results and recommendations to customers and internal stakeholders in a clear, professional, and timely manner.
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