Revenue Operations Analyst
New
H
HarborLegal Technology
Remote, Canada; Remote, United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Business AnalysisSalesforceReportingData management
Requirements
- Experience working with Salesforce in a business operations, sales operations, revenue operations, commercial operations, or client engagement environment.
- Proficiency with Salesforce reporting, dashboards, data management, and end-user support.
- Familiarity with data preparation, cleansing, imports, and quality controls.
- Experience gathering and documenting business requirements for system enhancements, reports, or process improvements.
- Experience supporting system testing and user acceptance testing for Salesforce enhancements.
- Familiarity with Go-to-Market systems such as Salesforce, Clari, or LeadIQ is preferred.
- Strong analytical and problem-solving skills with high attention to detail.
- Ability to interpret business needs and communicate technical concepts to both business and technical audiences.
- Strong written and verbal communication skills for creating process documentation and training materials.
- Experience collaborating across multiple teams and managing competing priorities in a fast-paced environment.
Responsibilities
- Provide day-to-day Salesforce user support, including troubleshooting issues and escalating technical matters.
- Prepare, validate, cleanse, and import data into Salesforce and related Go-to-Market systems.
- Monitor and improve data quality across Salesforce, Clari, and related systems by identifying and correcting records.
- Develop and maintain Salesforce reports and dashboards to provide visibility into business performance.
- Partner with stakeholders to document and prioritize Salesforce requirements for process and system enhancements.
- Translate business requirements into functional documentation for the Salesforce Administrator.
- Serve as a business tester for Salesforce enhancements, including validating configurations and supporting user acceptance testing.
- Document Salesforce processes, data standards, and user guidance to promote organizational adoption.
- Support onboarding and training for employees on Go-to-Market systems and reporting practices.
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