Bilingual Virtual Medical & Front Office Administrative Assistant
S
Staffing for DoctorsMedical Administration
Nicaragua. Colombia. Peru. El Salvador. Honduras. Guatemala, Monday–Thursday: 8:00 AM–5:00 PM CST; Friday: 8:00 AM–12:00 PM CST; One Saturday per monthContractMiddle
Salary not disclosed
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Job Details
- Languages
- English, Spanish
- Experience
- 2+ years
- Required Skills
- HIPAA
Requirements
- 2+ years of experience supporting a U.S.-based medical practice.
- Prior medical receptionist, front desk, or patient coordinator experience.
- Bilingual English/Spanish proficiency is required.
- Excellent, professional verbal communication skills in English.
- Strong experience with inbound and outbound phone systems.
- Proficiency in appointment scheduling.
- Experience with insurance eligibility and benefits verification.
- Experience managing prior authorizations.
- Strong understanding of HIPAA and patient confidentiality.
- Strong organizational, documentation, and follow-up skills.
- Ability to work independently in a remote environment.
Responsibilities
- Handle high-volume inbound and outbound patient calls in English and Spanish.
- Manage provider calendars, appointment scheduling, confirmations, and cancellations.
- Submit and track prior authorizations for medications, procedures, and imaging.
- Verify patient insurance eligibility, benefits, copays, and deductibles.
- Coordinate medication refill requests according to established protocols.
- Maintain accurate documentation of all patient communications and tasks in Tebra.
- Proactively follow up with patients regarding appointments, authorizations, and administrative needs.
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