Lead Solution Manager
I
ImubitIndustrial AI
This job is open to remote candidates in the USFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 7+ years of professional experience
- Required Skills
- Artificial IntelligenceMachine LearningPeople ManagementStakeholder managementCustomer Success
Requirements
- 7+ years of professional experience in heavy industrial environments such as refining, petrochemicals, chemicals, NGL, mining, cement, or pulp and paper.
- 1-3 years of demonstrated people management experience, including team performance and employee development.
- Demonstrated experience owning customer outcomes post-go-live in roles such as forward-deployed engineering, solutions architecture, or technical account management.
- Experience leading multi-site or enterprise-level accounts.
- Ability to present to and engage with executive-level stakeholders.
- BSc in Chemical Engineering, Mechanical Engineering, Software Engineering, or a related technical discipline.
- Willingness to travel 20-25%.
- Deep understanding of heavy industrial processes, control systems, and optimization concepts.
- Strong skills in technical leadership, mentoring, and influence without authority.
- Excellent written and verbal communication skills.
Responsibilities
- Lead a delivery team of Solution Managers and Technical Implementation/Systems Integration Engineers across a cluster of sites.
- Maintain hands-on account ownership for at least one site as a Solution Manager.
- Direct account cadence including steering committees, quarterly, and annual business reviews.
- Guide technical approaches, challenge modeling or integration decisions, and ensure outcomes align with customer goals.
- Lead customers through adoption and self-modeling to ensure long-term value generation.
- Run office hours, training sessions, and working groups with customer engineers.
- Develop team members through goal-setting, one-on-ones, and performance feedback.
- Coordinate cross-site resourcing and partner with Account Directors on renewal and expansion strategies.
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