Senior Manager, Information Technology
New
J
JobgetherInformation Technology
Based in the United StatesFull-TimeManager
Salary$158,000–$180,000 USD for the stated range, with compensation varying by market zone, experience, skills, and other relevant factors. Listed zone ranges include $189,000–$216,000 for Zone 1, $173,000–$198,000 for Zone 2, and $158,000–$180,000 for Zone 3.
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Job Details
- Experience
- 7+ years of professional IT experience
- Required Skills
- SaaS
Requirements
- 7+ years of professional IT experience, including experience leading, managing, or mentoring others in an IT team environment.
- Strong player-coach mindset, with the ability to lead a team while remaining comfortable with hands-on technical execution and troubleshooting.
- Experience working in high-growth, startup, or similarly dynamic environments where processes and systems are continually evolving.
- Solid understanding of modern IT infrastructure and tooling, including identity providers (IdP), mobile/device management (MDM), endpoint detection and response (EDR), VPN, data loss prevention (DLP), and SaaS environments.
- Experience supporting or partnering on information security and compliance programs such as SOC 2 and ISO 27001.
- Strong operational judgment, with the ability to prioritize competing demands, manage resources effectively, and consistently move important work forward.
- Excellent communication and stakeholder-management skills, with the ability to collaborate across functions in a remote and asynchronous environment.
- A proactive, systems-oriented approach and a demonstrated ability to identify inefficiencies and turn them into practical, scalable improvements.
- Strong leadership, coaching, and organizational skills, with the ability to develop team members and create clarity in a changing environment.
Responsibilities
- Lead day-to-day IT operations and ensure a reliable, secure, and high-quality technology experience for employees across a distributed workforce.
- Manage, mentor, and develop a small IT team, providing clear priorities, guidance, coaching, and hands-on support when needed.
- Partner with Engineering, People, Legal, Finance, and other stakeholders to address onboarding, access, tooling, security, and employee technology needs.
- Drive improvements across identity management, device management, endpoint security, SaaS applications, and other core IT systems.
- Support security and compliance initiatives, including frameworks such as SOC 2 and ISO 27001, in collaboration with internal stakeholders.
- Identify operational inefficiencies and implement scalable processes, systems, and automation that improve speed, consistency, reliability, and employee experience.
- Establish and maintain effective IT operating rhythms, including SLAs, ticketing workflows, documentation, reporting, and accountability mechanisms.
- Balance strategic planning with hands-on execution, stepping into escalations and complex technical challenges when required.
- Continuously evaluate the internal technology environment and identify opportunities to improve performance, security, and scalability.
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