Customer Success Manager
New
J
JobgetherFintech, Financial Services
India, 9 PM to 6 AM ISTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–8 years
- Required Skills
- Data AnalysisCustomer SuccessTroubleshootingRisk ManagementCustomer support
Requirements
- Bachelor’s or Master’s degree in Finance, Applied Statistics & Analytics, Economics, or a related discipline.
- Minimum GPA of 8.0/10 or equivalent academic performance.
- 3–8 years of experience in customer support, customer success, client services, or a similar role.
- Experience within financial services, fintech, or institutional investing.
- Familiarity with hedge funds, asset managers, or institutional clients is highly preferred.
- Strong analytical and troubleshooting abilities to diagnose complex issues.
- Familiarity with financial markets, investment analytics, and risk-management tools.
- Excellent written and verbal communication skills for senior-level interactions.
- Strong collaboration skills for working across cross-functional teams.
- Ability to work remotely during the required 9 PM to 6 AM IST shift.
Responsibilities
- Provide prompt, effective, and professional customer support through email and support chat.
- Develop and maintain strong knowledge of the platform, products, and services to guide customers.
- Help clients navigate the platform, optimize workflows, and maximize value derived from products.
- Troubleshoot technical or product-related issues with empathy and strong problem-solving skills.
- Coordinate escalations with internal teams while keeping clients informed.
- Collaborate with sales, product, engineering, and analytical teams to resolve client needs.
- Communicate customer feedback and recurring issues to inform product improvements.
- Proactively build trusted client relationships to improve adoption and long-term value.
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