Program Manager, People Operations
New
D
DropboxPeople Operations
Remote - Canada: Select locationsFull-TimeMiddle
Salary102,000 - 138,000 CAD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Microsoft Office SuiteComplianceGoogle WorkspaceServiceNowWorkdayProcess improvement
Requirements
- 5+ years of experience in HR Operations/HR administration in a fast-paced environment.
- Demonstrated problem solving, critical thinking, and troubleshooting abilities.
- Experience with Workday and HR Operations service request management.
- Experience with ServiceNow.
- Strong customer-service skills with a proven track record of customer satisfaction.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Gmail, and Google Docs.
- BA/BS degree or equivalent practical experience.
Responsibilities
- Oversee the day-to-day operations of the global Contingent Workforce program.
- Serve as a primary point of contact for CW processes, escalations, and program-related questions from MSP.
- Partner with the MSP, suppliers, hiring managers, HR, Legal, Procurement, and other stakeholders to ensure consistent program execution.
- Monitor program processes, identify gaps and opportunities, and implement improvements that increase efficiency and reduce risk.
- Maintain and continuously improve CW policies, processes, documentation, and governance.
- Support reporting, compliance, and program performance tracking.
- Support ServiceNow enhancements and updates.
- Collaborate with partners in HR, Recruiting, and Finance to conduct root cause analysis and develop corrective action plans.
- Create SOPs and Job Aids to document and streamline processes.
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