Customer Service Representative (Payment Support)
New
S
SupportNinjaCustomer Service
Philippines, 9PM-6AM PHTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years of previous customer service experience
- Required Skills
- Customer serviceData entryCRM
Requirements
- Minimum of 2 years of previous customer service experience, preferably in a call center environment
- Financial related experience such as billing, invoicing or processing payments
- Exceptional attention to detail and accuracy
- Strong critical thinking skills and ability to ask clear, thoughtful questions
- Highly organized, dependable, and consistent with follow-through
- Comfortable working with systems, repetitive workflows, and outreach
- Strong verbal and written communication skills
- Proficient in using computers and various software applications
Responsibilities
- Build, update, and maintain our payments-specific supplier database
- Own supplier outreach (email, phone, etc.) to collect and verify information
- Identify and flag inconsistencies, missing data, or potential issues proactively
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Resolve customer issues in a timely and efficient manner
- Document customer interactions accurately in the organization’s CRM
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