Technical Support Representative
H
HireframeSoftware
PhilippinesFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 1 - 3 years
- Required Skills
- Customer serviceHubSpotSlackTechnical supportCRM
Requirements
- Fluent English speaker with strong verbal, written, and interpersonal skills.
- At least 1-3 years of experience in a customer-facing role.
- Ability to multi-task, organize, and prioritize work.
- Ability to quickly learn complex software products.
- Comfort working in a remote environment.
- Familiarity with collaboration tools such as Slack.
- Familiarity with ticketing software or CRM platforms like HubSpot.
Responsibilities
- Communicate with customers via phone, email, and chat, primarily managing requests via email.
- Provide knowledgeable answers to user inquiries regarding the product.
- Become a subject matter expert in gym management software.
- Collaborate with the engineering team to address and resolve software issues.
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