Senior Clinical Experience Manager
New
S
SmarterDxHealthcare Technology
Remote (United States)Full-TimeManager
Salary135,000 - 160,000 USD per year
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Job Details
- Experience
- 5+ years of progressive leadership experience in Clinical Documentation Integrity (CDI), Health Information Management (HIM), Revenue Cycle, Clinical Operations, or related healthcare leadership roles.
- Required Skills
- SaaS
Requirements
- Clinical Expertise: MD, DO, PA, NP or RN, or another relevant clinical credential.
- Deep expertise in clinical documentation improvement, inpatient coding, ICD-10-CM/PCS, HCCs, CMS regulations, reimbursement methodologies, and healthcare quality initiatives.
- 5+ years of progressive leadership experience in Clinical Documentation Integrity (CDI), Health Information Management (HIM), Revenue Cycle, Clinical Operations, or related healthcare leadership roles.
- Strong strategic thinking with the ability to translate client insights into scalable business, product, and educational strategies.
- Exceptional executive communication and presentation skills, with the ability to influence stakeholders ranging from frontline clinicians to executives.
- Experience managing complex client relationships while balancing business objectives with clinical credibility.
- Demonstrated ability to simplify complex clinical, regulatory, and technical concepts for diverse audiences.
- Passion for leveraging AI and emerging technologies to transform clinical documentation, revenue cycle management, and healthcare delivery.
- Experience building, mentoring, and scaling clinical or client-facing teams.
- Strong analytical skills with experience leveraging client feedback, operational metrics, and healthcare data to drive strategic decision-making.
Responsibilities
- Lead, coach, and develop a high-performing team of Clinical Experience Managers, setting clear expectations and providing ongoing feedback, performance management, and professional development.
- Translate the Director’s Clinical Experience strategy and priorities into clear Prebill team plans, operating cadences, capacity decisions, and consistent execution across the client portfolio.
- Oversee clinical engagement strategies in partnership with Client Success, ensuring that each client’s CDI and coding structure, workflows, priorities, performance goals, stakeholder relationships, and readiness for change inform the approach.
- Implement a tiered engagement model that provides an appropriate baseline Clinical Experience for all clients while concentrating deeper support where there is a credible path to clinical and business impact.
- Provide senior clinical oversight for priority, complex, or escalated client engagements, partnering with Clinical Experience Managers and Client Success to build trust with CDI, coding, physician advisor, clinical, and revenue cycle leaders.
- Use recommendation, acceptance, rejection, query, coding, and workflow data to identify meaningful patterns and translate them into targeted education, engagement, workflow, product, or operational action.
- Help clients understand the clinical and coding rationale behind AI-generated recommendations and apply those insights within compliant inpatient documentation, review, and query workflows.
- Develop and scale reusable playbooks, talk tracks, clinical education, client readouts, and best practices that improve the consistency and effectiveness of Clinical Experience engagement.
- Define and monitor team, engagement, and adoption metrics; assess capacity and execution risks; and recommend improvements based on client outcomes and performance signals.
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