- Serve as the primary implementation contact for enterprise, strategic, and multi-product or multi-campus partners.
- Own onboarding, adoption, successful launches, and the transition of accounts to Partner Success.
- Coach partner teams on change management practices and ensure relevant teams and personas are involved and informed.
- Identify and mitigate partner and delivery risks with Partner Success counterparts.
- Work with Product and Technical Integrations to define implementation methodology, configuration standards, and documentation for evolving account types.
- Mentor Implementation Managers and Associates and act as an escalation resource for complex partner or delivery challenges.
- Maintain account project plans using project tracking tools such as Asana and Salesforce, and coordinate tasks across internal teams.
- Manage timelines, completion estimates, calendars, and partner expectations with minimal oversight.
- Configure automated SFTP integrations to support ongoing partner data syncs.
- Support partner field mapping and data alignment, liaising with partner and internal technical teams as needed.
Project ManagementSalesforceChange Management+1 more