Customer Success Manager / Account Manager
New
P
PavagoB2B Services
Mexico. Colombia. Argentina. Peru. Costa Rica, U.S. Business HoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer SuccessAccount ManagementRelationship managementCRM
Requirements
- 2+ years of experience in customer success, account management, client services, or a related client-facing role
- Excellent spoken and written English
- Strong relationship-building and communication skills
- Ability to handle difficult customer conversations professionally
- Strong organization and follow-through
- Ability to manage multiple customer relationships simultaneously
- Comfortable taking ownership of customer concerns through resolution
- CRM experience
- Comfortable working independently in a remote environment
- Ability to overlap with U.S. business hours
Responsibilities
- Serve as a primary point of contact for assigned customers
- Build strong, long-term relationships with clients
- Conduct regular customer check-ins and account conversations
- Support new customers through onboarding and implementation
- Proactively identify opportunities to improve the customer experience
- Identify customer concerns and potential retention risks early
- Handle difficult customer conversations professionally
- Maintain accurate customer and account records in the CRM
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