Customer Success Manager - NOLA
S
SimetrikFintech SaaS
NOLA (Colombia - Mexico)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English and Spanish
- Experience
- 4+ years of experience
- Required Skills
- SalesforceCustomer SuccessSaaSLookerAccount ManagementData analytics
Requirements
- Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
- 4+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments.
- Proven experience in SaaS customer-facing roles with enterprise customers, including a track record in renewals and/or expansions.
- Fluent in English and Spanish (written and spoken).
- Proficiency with tools such as Salesforce, Gainsight, Looker, or similar Customer Success and data analytics platforms.
- Strong commercial acumen regarding renewals, contract value, and expansion strategy.
- Demonstrated executive presence with the ability to lead structured, outcome-driven conversations.
- Analytical and data-driven mindset with the ability to translate product usage signals into ROI narratives.
- High operational discipline with rigorous documentation and consistent CRM hygiene.
- Ability to multi-thread relationships and proactively mitigate risk.
- Experience operating in evolving environments with minimal supervision.
Responsibilities
- Own the end-to-end customer journey for a portfolio of enterprise accounts.
- Build and maintain relationships with key stakeholders, including senior decision makers.
- Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
- Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
- Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
- Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
- Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
- Maintain accurate account context and activity tracking in CRM and internal tooling.
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