Customer Success Manager (Implementation)
H
Hire OverseasField Service Software
Johannesburg, Gauteng, South Africa. Cape Town, Western Cape, South Africa. Metro Manila, Philippines. Central Visayas, Philippines. Buenos Aires, Buenos Aires, Argentina. La Union, La Uni贸n Department, El Salvador, Availability during US business hours is requiredFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Strong verbal and written English communication skills
- Required Skills
- Project ManagementCustomer SuccessCRM
Requirements
- Proven experience in SaaS implementation, customer success management, or professional services delivery.
- Strong understanding of field service business operations including quoting, contracts, invoicing, scheduling, and crew dispatch.
- Significant exposure to field service, dispatch-based, or trade service industries.
- Excellent project management and program management skills.
- Strong verbal and written English communication skills.
- Ability to work confidently with business owners and field teams.
- Organized and detail-oriented with strong follow-through on milestones.
- Self-directed and reliable in a fully remote environment.
- Submission of a 1 to 2 minute Loom video introducing yourself and your implementation experience.
Responsibilities
- Own the full implementation process for customers on the top-tier onboarding package.
- Manage data migration from the client's existing systems into the platform.
- Configure platform automations and workflows to match client operational setups.
- Program manage the migration process from kickoff through go-live.
- Work directly with client technicians and field crew to train them on platform usage.
- Conduct discovery sessions to map existing business workflows to the platform.
- Serve as the primary point of contact through the implementation period and early adoption.
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