Senior Manager, Customer Education & Enablement
New
A
AllegoSaaS, Revenue Enablement
This position is posted as hybrid, however remote candidates may be considered.Full-TimeManager
Salary$130,000 - $160,000 base + 10% variable + equity
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Job Details
- Required Skills
- SaaS
Requirements
- Direct experience building and scaling customer education, customer enablement, or customer training programs within a SaaS organization.
- Familiarity with revenue enablement platforms, sales enablement technology, or learning technology.
- Proven track record of developing strategies grounded in adult learning, enablement, or instructional design principles.
- Exceptional written and verbal communication skills.
- Experience in an engaging educator capacity, including facilitating workshops and webinars.
- Ability to create clear, compelling learning content, videos, and documentation.
- Experience administering knowledge management, digital adoption, or learning management technologies.
- Strong program management skills with the ability to build initiatives from concept to execution.
Responsibilities
- Define and execute the customer enablement strategy to improve product adoption and value realization.
- Transform product documentation into a modern, self-service experience with practical, workflow-based guidance.
- Develop engaging educational resources including videos, guides, playbooks, and webinars.
- Design and evolve the customer education ecosystem, including learning paths and certification programs.
- Create templates, toolkits, and frameworks to help customers expand platform usage.
- Facilitate scalable workshops, webinars, and office hours to increase customer engagement.
- Manage and evolve the systems powering education and self-service, such as knowledge management and digital adoption tools.
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