Senior Customer Success Manager
New
N
NotabeneFintech, Crypto, Regtech
US-based, remote, covering AMER customers., AmericasFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- RESTful APIsCustomer SuccessSaaSHubSpotAccount Management
Requirements
- Based in the US, able to cover AMER customers
- Senior experience in Customer Success or Account Management at a crypto, fintech or regtech SaaS company, or in another complex technical market
- Proven experience owning enterprise customers
- Comfort with technical products and API documentation
- Ability to read API requests and responses and diagnose integration issues
- Commercial ownership including running renewals and upsells
- History of growing existing customer accounts
- Experience working with Sales on account expansion
- Comfort working autonomously in a fast-paced environment
- Ability to communicate effectively with both integration engineers and C-suite executives
Responsibilities
- Own enterprise customers from signature onward: implementation, adoption, business reviews, renewal and expansion
- Map each customer for growth across adjacent business units, entities, regions and products, and working with Sales to close the net-new ones
- Run your own renewals and upsells, including pricing, commitments and the conversation with the economic buyer
- Run business reviews early enough to shape the renewal outcome
- Work directly with customer integration teams: API documentation, test calls, transaction and webhook data, and a clear diagnosis when something is stuck
- Guide customers through their Travel Rule programmes and their stablecoin payment products
- Keep long implementations on track with executive stakeholders
- Build relationships across compliance, operations, engineering and the C-suite
- Maintain records in HubSpot
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