Senior Customer Success Manager
New
U
UiPathEnterprise Software
Remote-Illinois, Remote-California, Remote-Florida, Remote-Virginia, Toronto, Remote-Minnesota, Remote-TexasFull-TimeSenior
Salary$140K - $170K
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Job Details
- Experience
- 10+ years
- Required Skills
- Stakeholder managementCustomer SuccessSaaS
Requirements
- 10+ years of experience in Customer Success, Program Management, Management Consulting, or Strategic Account Management.
- Proven experience leading large-scale, multi-workstream programs with cross-functional stakeholders.
- Exceptional communication, presentation, facilitation, and stakeholder management skills.
- Demonstrated executive presence and ability to influence without authority.
- Ability to build business cases and manage risk to achieve measurable customer outcomes.
- Comfort discussing automation, AI, cloud technologies, and enterprise software.
- Track record of rapidly learning and adopting emerging technologies.
- Bachelor’s degree required.
- Experience in a healthcare provider organization or healthcare technology environment is preferred.
- Direct experience in Revenue Cycle Management, Patient Access, or Clinical Operations is preferred.
Responsibilities
- Build and maintain trusted relationships with executive sponsors, operational leaders, and IT stakeholders.
- Develop and execute success plans that drive measurable outcomes, platform adoption, and retention.
- Facilitate executive business reviews and value realization discussions.
- Lead complex, multi-workstream transformation programs involving cross-functional internal and customer teams.
- Identify and mitigate program risks to ensure momentum toward strategic objectives.
- Advise on automation opportunities within healthcare core functions like Revenue Cycle Management or Clinical Operations.
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