Senior Customer Success Manager
New
S
SPARETECHB2B SaaS Manufacturing
GermanyFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- German, English
- Experience
- 4-7 years
- Required Skills
- Customer SuccessAccount Management
Requirements
- 4-7 years of Customer Success experience in B2B SaaS.
- Experience with enterprise customers in complex, technical, or manufacturing-related environments.
- Knowledge of process design, CS models, customer segmentation, retention levers, and expansion motions.
- Fluency in both German and English.
- Ability to independently manage a complex customer portfolio and drive initiatives across stakeholder groups.
- Strong executive relationship-building skills and experience running strategic conversations.
- Willingness to travel 2-4 times per month within the DACH region.
- Firsthand experience with manufacturing processes and industry insight.
- Commitment to self-leadership and professional development.
Responsibilities
- Take end-to-end ownership of a portfolio of enterprise customers, from handover and onboarding to adoption, executive alignment, renewals, expansion, and long-term value realization.
- Build strong relationships with senior stakeholders and decision-makers, helping customers translate their business priorities into measurable success.
- Identify risks and growth opportunities early, lead proactive success planning, and contribute directly to strong retention, low churn, and sustainable account growth.
- Represent SPARETECH in strategic customer meetings, events, webinars, roundtables, and regional meetups.
- Partner with the VP Customer Success, Product, and Sales to enhance customer journeys, influence product feedback loops, and build scalable CS practices.
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