Senior Customer Success Architect, CEUR
New
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GitLabDevSecOps software
Location: Remote, Austria; Remote, GermanyFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Fluent German
- Experience
- Demonstrated progressive experience in a related function is required
- Required Skills
- Project ManagementGitCI/CDCustomer Success
Requirements
- Understand Git and typical branching strategies.
- Know the software development lifecycle and development pipelines.
- Understand continuous integration, continuous deployment, and DevSecOps.
- Have prior Customer Success experience or an equivalent record of increasing customer satisfaction, adoption, and retention.
- Have experience partnering with customers to define and achieve business outcomes.
- Have familiarity working with customers of sizes relevant to the assigned segment.
- Have progressive experience in a related function, including direct customer advocacy and engagement in post-sales or professional services.
- Be fluent in German.
- Bring project management experience and skills.
- Demonstrate strong technical, analytical, and problem-solving skills.
- Have strong verbal, written, organizational, presentation, and communication skills.
- Be detail-oriented, analytical, and able to work as a team player and self-starter.
- Be willing to travel if needed and comply with the company’s travel policy.
- Align with GitLab’s values and be willing to work in accordance with them.
Responsibilities
- Translate pre-sales command plans and desired customer business outcomes into actionable objectives.
- Guide customers using knowledge of the GitLab platform, best practices, and use cases.
- Help customers navigate their journey and plan future adoption.
- Act as the GitLab liaison for customer questions, issues, and escalations, coordinating with Support, Product Management, and other teams.
- Own an assigned book of customers, focusing on adoption, retention, growth, and satisfaction.
- Stay current on GitLab releases and advise on relevant new feature availability and applicability.
- Provide immediate onboarding activities.
- Build Customer Success Plans with customers, setting goals and key performance indicators and helping customers achieve them.
- Program-manage account escalations.
- Help GitLab Services identify and recommend training opportunities.
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