Managed Services Specialist - Telecom Expense Management
New
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Telecom Management SolutionsTelecommunications
United States, 9:00 a.m. to 6:00 p.m ESTFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries
- Required Skills
- Data AnalysisMicrosoft ExcelAccount Management
Requirements
- College degree.
- 5+ years of experience in telecommunications, Telecom Management (TEM), or Managed Mobility Services (MMS).
- Competency in Microsoft Office with fluency in Excel.
- Experience managing large volumes of data in Excel and application databases.
- Experience navigating wireline and wireless carrier portals.
- Confidence delivering in-person and web-based presentations to all levels of an organization.
- Ability to work as a facilitator on project plans for implementations and disconnects.
- Ability to escalate effectively and manage vendor relationships.
Responsibilities
- Ensure 100% capture of client invoices for on-time processing.
- Perform invoice audit, review, and approval within desired SLA for accuracy.
- Establish and maintain 100% telecom inventory integrity for each assigned client.
- Provide constant external feedback to clients on savings opportunities and best practices.
- Complete monthly and quarterly customer account reviews and performance dashboards.
- Provide timely, detailed, and accurate reporting to external and internal audiences.
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