Member Services Specialist
New
M
Medical GuardianHealthcare
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–3+ years
- Required Skills
- Customer serviceAccount Management
Requirements
- 2–3+ years of experience in customer service, call center, healthcare, or related field
- Strong communication and active listening skills
- Ability to handle sensitive conversations with empathy and professionalism
- Comfortable with outbound calls and proactive engagement
- Ability to balance member experience with performance expectations
- Basic technical proficiency and ability to learn systems quickly
- Experience with sales, retention, or account management is a plus
Responsibilities
- Execute outbound and inbound campaigns to support engagement, retention, and enrollment
- Educate members and caregivers on device usage, services, and best practices
- Identify and address barriers to engagement and consistent device usage
- Introduce and recommend additional services based on member needs and eligibility
- Support members with enrollments, account updates, and general questions
- Deliver empathetic, high-quality interactions that build trust and confidence
- Accurately document interactions, offers, and outcomes in system tools
- Capture and share member feedback, concerns, and trends
- Meet performance expectations across quality, productivity/revenue, and member satisfaction
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