Member Service Representative
New
P
Peak HealthHealthcare
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Two (2) years of customer service experience in a call center environment
- Required Skills
- Microsoft OfficeCustomer service
Requirements
- High School diploma or GED.
- Two years of customer service experience in a call center environment.
- Working knowledge of administrative and clerical procedures, including word processing and record management.
- Proficiency with Microsoft Office Professional Suite (Outlook, Word, Excel, Access) and EPIC.
- Ability to navigate multiple systems simultaneously.
- Familiarity with medical insurance service processes.
- Exceptional attention to detail and organizational skills.
- Ability to work remotely with self-motivation and focus.
- Excellent written and oral communication, interpersonal skills, and telephone etiquette.
Responsibilities
- Verify member information while addressing general questions.
- Respond to and resolve all issues/inquires to ensure a seamless member experience.
- Maintain open channels of member communications and perform outreach as needed.
- Meet production and quality standards, managing work queues according to department requirements.
- Communicate effectively with internal and external staff.
- Elevate complex issues to the next level of supervision.
- Ensure accuracy of information gathered and shared on a member's behalf.
- Attend required training classes to demonstrate proficiency.
- Maintain accurate records, including timekeeping.
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