Member Services Representative I
New
T
Trillium Health ResourcesHealthcare
Remote within North Carolina.Full-TimeEntry
Salary$36,192 - $45,964
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum one (1) year of call center, member services or customer service experience
- Required Skills
- Customer service
Requirements
- High School Diploma or GED.
- Minimum one (1) year of call center, member services or customer service experience; or equivalent combination of education/experience.
- Must have a valid driver’s license.
- Must reside within North Carolina.
- Must be able to travel within catchment as required.
- Preferred: One (1) year of work experience in mental health, substance abuse, and developmental disabilities.
Responsibilities
- Respond to high-volume inbound calls, addressing routine inquiries related to benefits, services, and provider access.
- Provide accurate information to help members understand available services and make informed decisions.
- Route callers to appropriate departments, providers, or resources based on identified needs.
- Resolve routine issues and complaints within defined guidelines to support timely service resolution.
- Document call details, inquiries, and outcomes accurately and within established time frames.
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