Bilingual Customer Service Representative
New
S
Sequence HealthHealthcare
United StatesFull-TimeEntry
Salary16 - 18 USD per hour
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Job Details
- Languages
- Bilingual in English and Spanish
- Experience
- 1+ years of healthcare, sales, or customer service experience
- Required Skills
- Microsoft Office SuiteCustomer service
Requirements
- Bilingual in English and Spanish.
- 1+ years of healthcare, sales, or customer service experience, preferably in a contact center.
- Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and web-based applications.
- Ability to handle confidential and sensitive patient information.
- Ability to work in a fast-paced environment and multitask across multiple systems and monitors.
- Maintain a private, HIPAA-compliant workspace at home.
- High-speed broadband internet access (minimum 24 Mbps download / 4 Mbps upload).
- Ability to house provided company equipment.
- Completion of background check, drug screening, and identity verification.
Responsibilities
- Answer telephone calls promptly in a polite and professional manner.
- Obtain and enter accurate patient demographic information into the electronic medical record (EMR).
- Provide patient-focused information and support to ensure a positive organizational impression.
- Support changes in call flow processes and suggest service improvements.
- Meet and exceed established call volume standards.
- Direct calls to other departments and escalate calls to medical staff when necessary.
- Conduct reminder and appointment rescheduling calls as requested.
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