Bilingual (Spanish) Customer Experience Representative
New
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Navicore SolutionsFinancial Services
United States, Monday–Friday, 11:30 a.m.–8:00 p.m. ESTFull-TimeEntry
Salary20.25 USD per hour
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Job Details
- Languages
- Spanish, English
- Experience
- At least 1 year of customer service experience
- Required Skills
- Problem SolvingCustomer serviceActive listeningData entry
Requirements
- High School Diploma or equivalent.
- At least 1 year of customer service experience (call center preferred).
- Fluent in English & Spanish, both written and verbal.
- Strong verbal and written communication skills.
- Ability to demonstrate empathy, patience, professionalism, and compassion.
- Strong problem-solving skills and ability to identify practical solutions.
- Ability to effectively manage multiple tasks and priorities.
- Strong attention to detail and accuracy in documentation.
- Basic mathematical and analytical skills.
- Proficiency with computers and standard office software.
- Ability to type 40 words per minute.
- Ability to sit for an 8-hour shift while using a headset.
Responsibilities
- Serve as a primary point of contact for clients enrolled in the Debt Management Program (DMP).
- Provide compassionate, personalized support via phone, email, text, and other approved channels.
- Handle approximately 30 client calls per day to address account, policy, and program questions.
- Build trust through empathy and active listening to resolve routine and complex account issues.
- Reinforce program benefits to help clients stay engaged and successfully complete their DMP.
- Educate clients on credit and budgeting, review Client Action Plans, and conduct proactive follow-ups.
- Document interactions accurately and collaborate with creditors and internal teams to resolve issues.
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