Customer Experience Representative
New
S
StioOutdoor apparel
United States. Jackson, Wyoming, United States. Denver, Colorado, United States. Salt Lake City, Utah, United StatesFull-TimeEntry
Salary$18/hour starting wage
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceGoogle Workspace
Requirements
- High School diploma or equivalent required
- College degree preferred
- Intermediate computer and typing skills required
- Proficiency with Google Workspace and Microsoft Products preferred
- Previous experience in customer service preferred
- Outdoor apparel/apparel knowledge preferred
- Excellent communication skills and a positive attitude
- Versatility, demonstrated initiative, and the ability to collaborate with a team
- Attention to detail and strong organizational skills required
- Holiday hours required
Responsibilities
- Communicate daily via phone, email and chat with customers and coworkers
- Actively manage the customer support conversation queue
- Effectively answer customer inquiries in a timely manner and within required KPIs
- Understand and articulate Stio product information and processes with ease
- Uphold agent performance standards in Gladly accordingly
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