Seasonal Remote Customer Service Representative
New
T
TaxwellTax Software
United StatesTemporaryEntry
Salary not disclosed
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Job Details
- Experience
- At least 1 year
- Required Skills
- Customer serviceTroubleshootingData entryTechnical support
Requirements
- High school diploma or general education degree (GED).
- At least 1 year of experience in a customer service role within a call center environment.
- Proficiency with essential computer applications.
- Accurate data entry skills.
- Strong reading comprehension and critical thinking skills.
- Excellent verbal communication skills with clear articulation and active listening.
- Ability to build rapport and demonstrate empathy with customers.
- Previous experience in software support, telemarketing, or retail preferred.
Responsibilities
- Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email, and live chat.
- Interview end users to determine root causes and lead them through troubleshooting and diagnostic procedures.
- Handle problem recognition, research, isolation, resolution, and follow-up, partnering with staff on complex issues.
- Accurately document and track all customer interactions and resolutions.
- Deliver exceptional, empathetic service to build positive customer relationships.
- Adhere to established best practices, procedures, scripts, and management direction.
- Maintain consistent, reliable attendance and adherence to scheduled shifts.
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