Associate Customer Success Representative
New
T
TaranisAgTech
United StatesFull-TimeMiddle
SalaryCompetitive Base Salary with Variable Compensation
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceCustomer SuccessGoogle WorkspaceAccount Management
Requirements
- 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
- Proven drive to build trusted relationships, drive retention, and communicate value and ROI
- Ability to take responsibility for commitments and consistently follow through with minimal management oversight
- Capability to manage multiple accounts, priorities, and deadlines effectively with limited oversight
- Proactive communication skills to identify risks early and keep stakeholders informed
- Resourcefulness in navigating ambiguity and bringing solutions to problems
- High standard for performance, customer impact, and execution
- Willingness to travel periodically within the assigned region (estimated 35% of the year)
- Strong understanding of corn and soybean production systems (preferred)
- Experience in Precision Agriculture or AgTech (preferred)
- Familiarity with Salesforce and Google Workspace (preferred)
Responsibilities
- Partner closely with the Regional Account Manager and Customer Experience as the territory’s Customer Success Representative
- Serve as the day-to-day operational contact for assigned accounts
- Drive pre-season onboarding, alignment, and expectation setting
- Maintain proactive, high-touch customer engagement throughout the growing season to obtain ROI Value stories
- Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
- Deliver ROI reviews and seasonal business summaries to support retention and renewals
- Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
- Deliver virtual and in-person trainings, platform walkthroughs, and webinars
- Proactively resolve customer issues with a solutions-oriented mindset
- Maintain accurate account activity, progress, and renewal status in Salesforce and GONG
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