Customer Success Manager

New

FusionAuthSoftware

United StatesFull-TimeMiddle

Salary$110k - 115k expected OTE range

Apply NowOpens the employer's application page

Job Details

3+ years of experience in Customer Success, Account Management, Sales, or related roles in a B2B organization.
Proven ownership of customer retention and growth goals.
Familiarity with CRM and CS platforms such as Salesforce, Gong, or similar tools.
Strong technical aptitude to quickly learn and explain complex technology concepts.
Ability to partner with customers on adoption and solution strategies.
Customer-centric communication skills, comfortable presenting to both developers and executives.
Data-driven problem-solving skills with the ability to identify patterns across a portfolio.
Proven ability to grow accounts by uncovering new use cases and navigating commercial conversations.
Highly organized and self-directed with attention to detail.
Growth mindset, open to feedback, and committed to continuous improvement.

Own a portfolio of accounts across their full lifecycle with FusionAuth.
Drive customer health and adoption by proactively monitoring adoption metrics, addressing risks, and delivering personalized engagement so customers realize the full value of FusionAuth.
Manage renewals by owning the process from start to closure, ensuring timely processing with an eye toward future customer needs.
Grow your portfolio by understanding customer use cases and goals, identifying expansion opportunities, and partnering with sales and marketing to execute.
Build customer advocacy by capturing case studies, referrals, and best practices that improve the experience for the broader customer base.
Ensure accurate revenue forecasting by maintaining updated renewal and expansion forecasts and keeping CRM records current.

View Full Description & ApplyYou'll be redirected to the employer's site