Customer Success Manager
New
C
CheckmarxApplication Security
United States, Eastern or Central USFull-TimeMiddle
SalaryCompetitive salary (Compensation split: 88% Salary and 12% Variable)
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Job Details
- Experience
- 2-4 years
- Required Skills
- Project ManagementData AnalysisAccount Management
Requirements
- 2-4 years of experience as a Customer Success Manager (CSM) in enterprise SaaS
- Experience managing enterprise accounts across multiple stakeholder levels, including executives
- Experience with project management and program management
- Experience analyzing usage and customer health data to build action plans
- Strong communication skills: executive presentations, conflict de-escalation, written success plans
- Experience collaborating cross-functionally without formal authority
- Working knowledge of cloud-native architecture and tools
- Familiarity with Cybersecurity, Application Security (AppSec), DevSecOps or Secure Software Development Lifecycle (SSDLC) is preferred
Responsibilities
- Serve as the primary point of contact for your client portfolio, building relationships from the practitioner level to the executive suite.
- Build success plans with clear goals and milestones, track health and engagement metrics, and lead business reviews.
- Manage the client experience from onboarding through stabilization, adoption, and renewal, coordinating smooth handoffs between teams.
- Monitor usage trends, sentiment, and health indicators, stepping in early to resolve issues and manage escalations.
- Collaborate with Support, Technical Account Management, Product, Training, and Professional Services to deliver client value.
- Document client interactions and share feedback and trends back into the Product team.
- Develop a working knowledge of the Checkmarx platform and application security landscape to guide recommendations.
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