Customer Experience Representative
New
N
Navicore SolutionsFinancial Services
Must reside within the Continental United States., Monday–Friday, 11:30 a.m.–8:00 p.m. EST (after training)Full-TimeEntry
Salary19.25 USD per hour
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Job Details
- Languages
- Fluent in English, both written and verbal
- Experience
- At least 1 year of customer service experience
- Required Skills
- Problem SolvingCustomer serviceAttention to detailActive listeningData entry
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience (call center experience preferred).
- Fluent in English, both written and verbal.
- Strong verbal and written communication skills.
- Ability to demonstrate empathy, patience, professionalism, and compassion.
- Strong problem-solving skills and the ability to identify practical solutions.
- Ability to effectively manage multiple tasks in a fast-paced environment.
- Strong attention to detail and accuracy in documentation.
- Basic mathematical and analytical skills.
- Proficiency with computers and standard office software.
- Ability to type 40 words per minute.
- Ability to sit for an 8-hour shift while using a headset.
Responsibilities
- Serve as a primary point of contact for clients enrolled in the Debt Management Program, providing support via phone, email, and text.
- Handle approximately 30 client calls per day to discuss accounts, creditor policies, and program requirements.
- Build trust through empathy and active listening while resolving routine and complex account issues.
- Provide credit and budgeting education and review Client Action Plans.
- Conduct proactive follow-up and document interactions accurately.
- Collaborate with creditors and internal teams to support successful client outcomes.
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