Spanish Bilingual Customer Service Specialist - 2nd Shift
New
Q
QVC GroupRetail
Job seekers must reside in TennesseeFull-TimeEntry
Salary$15.00 per hour, plus $0.60 bilingual differential. Additional shift differential and incentives where applicable.
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Job Details
- Languages
- Spanish, English
- Experience
- 12 months or more of customer service experience
- Required Skills
- Customer service
Requirements
- 12 months or more of customer service experience.
- Ability to communicate fluently in both Spanish and English.
- Ability to work in a virtual, distraction-free home environment.
- Proficiency in navigating multiple systems and screens simultaneously.
- Capability to follow HSN computer system requirements.
- Ability to troubleshoot own technical problems, partnering with IT as needed.
- Availability to work weekends, holidays, and additional hours.
- Ability to adapt to a variety of communication styles.
Responsibilities
- Assist Spanish and English speaking customers via inbound calls.
- Handle a high volume of inbound customer inquiries.
- Promote additional products on each customer interaction.
- Personalize the customer experience while addressing questions.
- Perform account tasks such as confirming refunds, taking payments, and placing orders.
- Analyze customer account data.
- Report to an assigned Customer Service Supervisor.
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