Customer Service Specialist
New
Q
QVC GroupRetail
Job seekers must reside in Indiana to be consideredFull-TimeEntry
Salary16.5 - 17 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 12+ months of service experience
- Required Skills
- Data AnalysisCustomer serviceAccount Management
Requirements
- 12+ months of previous service experience.
- Ability to work a full-time, 40-hour schedule including weekends.
- Proficiency in navigating multiple computer systems and screens simultaneously.
- Capacity to learn and work effectively in a virtual environment.
- Strong verbal communication skills to interact with various customer styles.
- Ability to troubleshoot personal technical issues in partnership with IT.
- Provision of a distraction-free, dedicated home office environment.
- Willingness to adhere to structured daily schedules.
Responsibilities
- Handle a high volume of inbound customer inquiries across multiple lifestyle brands.
- Assist customers with placing orders, processing payments, and confirming refunds.
- Analyze account data to resolve unique customer situations and de-escalate concerns.
- Promote and offer additional products during each customer interaction.
- Maintain a personalized customer experience while working in a high-paced environment.
- Report to an assigned Customer Service Supervisor.
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