Customer Service Representative
New
F
First AmericanFinancial Services, Mortgage
United States, Monday – Friday, 11:30 a.m. – 8:00 p.m. ET; Saturday rotation: 9:00 a.m. – 3:00 p.m. ETFull-TimeEntry
Salary20 - 22 USD per hour
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Job Details
- Experience
- At least 1 year of related experience in a call center or customer service environment.
- Required Skills
- Problem SolvingCustomer serviceMultitaskingData entry
Requirements
- At least 1 year of related experience in a call center or customer service environment.
- High school diploma or equivalent required.
- Strong customer service and communication skills.
- Ability to navigate multiple computer systems and screens while assisting customers.
- Strong attention to detail and the ability to maintain accurate account documentation.
- Basic math and problem-solving skills.
- Ability to research information, analyze customer concerns, and determine appropriate next steps.
- Mortgage servicing or financial services industry experience is preferred.
Responsibilities
- Speak directly with customers to understand their needs, answer questions, troubleshoot account concerns, and provide timely resolutions.
- Review mortgage account information across multiple systems to investigate questions, identify issues, and determine appropriate solutions.
- Confirm and update customer contact and account information to maintain accurate records.
- Maintain accurate account records by entering clear, concise, and thorough notes regarding customer conversations.
- Partner with managers and support teams to escalate and resolve complex customer requests.
- Help customers understand billing-related matters and coordinate with relevant departments as needed.
- Meet established call-handling, quality, productivity, and regulatory requirements.
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