Customer Service Specialist
H
HealthMark GroupHealth Information Management
United StatesFull-TimeEntry
Salary16 - 18 USD per year
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Job Details
- Required Skills
- Customer service
Requirements
- Fast learner
- Dependable
- Quick worker
- Team player
- Positive attitude
- Strives to do more
- Strong understanding of confidentiality requirements
- Ability to adhere to HIPAA regulations and organizational privacy and security policies
- Ability to complete all required company-sponsored and regulatory training programs
Responsibilities
- Process medical record requests in a high volume and fast-paced environment
- Abide by HIPAA guidelines while ensuring the confidentiality of PHI
- Maintain consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts
- Monitor incoming requests received through various means
- Provide feedback regarding request volume and perceived issues
- Answer phone calls and provide phone coverage for medical records requests
- Perform general office duties
- Assist as needed in overflow processing due to high volume or coverage issues
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