Member Services Representative
New
T
Twin HealthDigital Health
Remote, USA, Tuesday - Saturday, 9:30am–6:00pm ESTContractEntry
Salary21 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish
- Experience
- 1 to 2 years
- Required Skills
- SalesforceCustomer serviceZendeskTroubleshootingActive listening
Requirements
- 1 to 2 years of experience in a healthcare contact center or similar member-facing healthcare support role.
- Experience helping people navigate enrollment, benefits, or care over the phone.
- Warm, clear, and confident phone presence with strong active listening skills.
- Genuine empathy and patience for members navigating health challenges or technology.
- Ability to learn and work across multiple technical platforms simultaneously.
- Experience with Salesforce, Zendesk, or Talkdesk is a plus.
- Coachability and motivation by performance goals and competency milestones.
- Dependability with consistent attendance and schedule adherence.
- Bilingual (Spanish speaking) strongly preferred.
- Access to a quiet, professional remote workspace with high-speed internet and reliable phone service.
- Availability to work the required schedule: Tuesday - Saturday, 9:30am–6:00pm EST.
Responsibilities
- Serve as the first point of contact for current and prospective members with warmth and professionalism.
- Resolve member inquiries from end to end in a single touchpoint whenever possible.
- Verify member eligibility and guide prospective members through the enrollment process.
- Schedule and reschedule Care Team visits, sensor activation visits, and lab appointments.
- Walk members through initial device setup and troubleshoot sensor or kit ordering issues.
- Accurately record interactions in Salesforce, Zendesk, and Talkdesk.
- Maintain strict HIPAA compliance and follow regulatory standards.
View Full Description & ApplyYou'll be redirected to the employer's site
