Member Services Representative
New
T
Twin HealthDigital Health
This remote opportunity based out of the U.S., Tuesday - Saturday, 9:30am–6:00pm ESTContractMiddle
Salary21 USD per hour
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Job Details
- Languages
- Spanish
- Experience
- 1 to 2 years of experience in a healthcare contact center or similar member facing healthcare support role
- Required Skills
- SalesforceZendeskCustomer support
Requirements
- 1 to 2 years of experience in a healthcare contact center or similar member-facing support role.
- Strong active listening skills with a warm, clear, and confident phone presence.
- Ability to learn and work across multiple technical platforms simultaneously.
- Experience with Salesforce, Zendesk, or Talkdesk is a plus.
- Coachability and motivation by performance goals and competency milestones.
- Consistent attendance and schedule adherence.
- Ability to work full-time within Contact Center operating hours (Monday-Saturday, 9am-8pm EST).
- Quiet, professional remote workspace with high-speed internet.
- Bilingual (Spanish speaking) is strongly preferred.
- Passion for the mission of improving metabolic health.
Responsibilities
- Serve as the first point of contact for current and prospective members, responding to incoming calls with warmth and professionalism.
- Resolve member needs in a single touchpoint whenever possible.
- Identify opportunities to exceed expectations and create memorable service moments.
- Verify member eligibility and guide prospective members through the enrollment process.
- Schedule and reschedule Care Team visits, sensor activation appointments, and lab visits.
- Troubleshoot device setup, sensor syncing, and kit ordering issues.
- Document interactions and outcomes in Salesforce, Zendesk, and Talkdesk.
- Maintain HIPAA compliance and participate in quality coaching and training.
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