Service Operations Representative
R
RoadRunnerWaste and recycling
Remote - USA, 8am - 5pm ESTFull-TimeMiddle
Salary$21 - $24.04 per hour with 3% bonus (Remote - United States)
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Job Details
- Experience
- 3–5+ years in service/logistics roles
- Required Skills
- Data AnalysisSalesforceHubSpotZendeskAccount ManagementCustomer support
Requirements
- 3–5+ years of experience in logistics, supply chain, vendor operations, or B2B account management.
- Proven experience managing third-party vendors and haulers, including enforcing strict SLAs.
- Demonstrated track record of delivering high-touch, empathetic B2B customer service in high-volume environments.
- Ability to analyze operational data and metrics to identify the root cause of failures.
- Strong verbal and written communication skills for cross-functional collaboration and conflict resolution.
- Proficiency in navigating complex B2B software environments (e.g., HubSpot, Salesforce, Zendesk, ERP systems).
- Ability to work autonomously, prioritize conflicting assignments, and make timely decisions under pressure.
- Bachelor’s degree preferred.
- Must be available to work a set schedule of 8am - 5pm EST.
Responsibilities
- Manage and resolve all incoming service requests and operational issues for Mid-Market customers post-implementation.
- Apply industry and process knowledge to troubleshoot and resolve complex, non-standard customer problems.
- Monitor the unassigned queue to take immediate action on incoming volume and ensure critical service requests are addressed.
- Serve as the main point of contact for external hauling partners, coordinating scheduling updates and service adherence.
- Collaborate with internal Customer Success, Sales, and Operations teams to ensure vendors are correctly configured.
- Communicate critical service changes and final resolutions to relevant internal teams for consistent customer updates.
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