Bilingual Member Services Representative
T
Twin HealthDigital Health
Remote, USA, Monday through Saturday, 9:00am to 8:00pm ESTContractEntry
Salary21 USD per hour
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Job Details
- Languages
- Spanish
- Experience
- 1 to 2 years of experience
- Required Skills
- SalesforceZendeskTroubleshootingActive listeningCustomer support
Requirements
- 1 to 2 years of experience in a healthcare contact center or similar member-facing healthcare support role.
- Bilingual proficiency in Spanish.
- Warm, clear, and confident phone presence with strong active listening skills.
- Ability to work full-time within contact center operating hours (Monday through Saturday, 9:00am to 8:00pm EST).
- Experience working with multiple technical platforms simultaneously (Salesforce, Zendesk, or Talkdesk preferred).
- Dependability with consistent attendance and schedule adherence.
- Access to a quiet, professional remote workspace with high-speed internet and reliable phone service.
- Genuine empathy and patience when working with members navigating health challenges or new technology.
- Coachability and motivation to meet performance goals and competency milestones.
Responsibilities
- Serve as the first point of contact for current and prospective members, responding to calls with professionalism and care.
- Resolve member needs end-to-end in a single touchpoint whenever possible.
- Verify member eligibility and guide prospective members through enrollment and app setup.
- Schedule and reschedule care team visits, sensor activations, and lab appointments.
- Troubleshoot device issues, including sensor syncing, replacements, and kit ordering.
- Record all interactions and outcomes accurately in Salesforce, Zendesk, and Talkdesk.
- Maintain HIPAA compliance and participate in daily huddles and quality coaching.
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