Customer Service Specialist
New
W
WorkanaCustomer Support
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisCustomer support
Requirements
- Experience in customer support or service roles.
- Proficiency in managing support inquiries via email, phone, and social media.
- Familiarity with e-commerce platforms such as Amazon and Walmart.
- Experience with knowledge base management and documentation.
- Capability to handle escalated customer issues through internal coordination.
- Experience with performance reporting and analyzing customer feedback.
- Interest in implementing AI tools and process automation to improve efficiency.
- Ability to work collaboratively across departments such as logistics and marketing.
Responsibilities
- Respond to customer inquiries and resolve issues via email, ensuring prompt and professional communication.
- Address customer concerns and questions through social media platforms, maintaining a positive and engaging tone.
- Manage incoming calls to assist with queries, provide support, and address concerns effectively.
- Handle e-commerce-related customer service inquiries, including support for Amazon, Walmart, and other platforms.
- Coordinate product replacements for customers, ensuring accurate and efficient processing.
- Maintain and update FAQs, troubleshooting guides, and other support documentation.
- Implement AI tools to enhance response efficiency across multiple channels.
- Generate reports on performance metrics and analyze trends to identify improvement opportunities.
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