Customer Service Representative/Receptionist
New
Q
QodeCustomer Service
United StatesFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of experience in remote customer support or receptionist roles for entry-level designation
- Required Skills
- ZendeskAccount ManagementCRMCustomer support
Requirements
- High school diploma or equivalent
- 2+ years of experience in remote customer support or receptionist roles (required for entry-level designation)
- Proficiency in CRM systems and ticketing software
- Excellent communication and interpersonal skills
- Strong problem-solving and troubleshooting abilities
- Tech-savvy with a willingness to learn new software
- Reliable, self-motivated, and capable of managing time effectively
- Ability to work independently and handle challenging customer situations
- Adaptable and quick learner
- Strong organizational skills and ability to multitask
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Troubleshoot and resolve technical issues, guiding customers through solutions
- Maintain accurate records of customer interactions and issue resolutions
- Assist customers with account management, billing, and product questions
- Support team members with remote administrative tasks as needed
- Follow confidentiality and security protocols to protect sensitive information
- Develop and optimize customer support workflows for efficiency
- Analyze customer feedback to identify trends and improve service quality
- Mentor and train new team members remotely
- Coordinate with other departments to resolve complex issues
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