Qode

Desarrollo de aplicaciones | Desarrolloappsmadrid.net

6-50 employees

Private Company

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions7

Remote (candidates must reside within approved states; California and Hawaii are not eligible)ContractFinancial ServicesPosted

Chargeback Analyst I

Review and research cardholder dispute and fraud claims received from customers, financial institutions, and internal teams.
Investigate transactions, validate supporting documentation, and establish dispute cases in accordance with regulatory and industry guidelines.
Process chargebacks and recovery activities within required timelines.
Manage cases through the full dispute lifecycle, including review of merchant responses and escalation actions when necessary.
Maintain accurate records, correspondence, and case documentation while ensuring confidentiality and compliance.
Respond to inbound and outbound inquiries related to dispute cases and provide clear, professional communication to all parties involved.
Monitor workflow trends and identify opportunities for process improvements.
Maintain a high level of productivity, accuracy, and attention to detail while working in a fast-paced remote environment.

Analytical SkillsMicrosoft ExcelCustomer service

Showing 1 of 7 positions

About Qode

Qode transforms hiring for technical talent and employers. We pioneer AI-driven solutions that connect skilled professionals with meaningful careers. Our platform delivers smart candidate ranking and AI-led interviews, dramatically speeding up hiring. We boast 89% of recruiters finding shortlist-worthy candidates within 24 hours. We serve job seekers and employers by making the job search more efficient and effective.

How We Work

We embrace a remote-first philosophy, allowing you to work where you grow best. Our global team operates with flexible hours and asynchronous teamwork. We prioritize trust over micromanagement. Our collaborative environment supports open communication and shared goals. We utilize AI-powered workflows and tools to enhance remote work effectiveness.

Engineering at Qode

We build highly scalable, low latency data platforms. Our engineers tackle challenges in modern data lakehouse architectures and real-time data pipelines. We craft analytics-ready data models that power recruitment and hiring decisions. You will solve complex problems integrating AI to automate and enhance customer workflows. Our technical approach focuses on robust, reliable, and secure solutions.

Why Join Us

Shape the future of AI-driven recruitment with impactful solutions.
Work remotely from anywhere, enjoying flexible hours and async collaboration.
Receive support for skill development and certifications, fostering your growth.
Join an open, collaborative team where trust and innovation thrive.
Contribute to a platform connecting technical talent with meaningful careers globally.

Benefits & Perks

Attractive and negotiable salary range.
Work equipment support provided.
Allowance for certification and skill development.
Year-end bonus and performance-based rewards.
15 paid leaves per year.
Career growth with personal coaching sessions.