Customer Success Manager
New
S
Strive PharmacyPharmacy / Healthcare
Remote - West Coast, PSTFull-TimeMiddle
Salary65,000 - 85,000 USD per year
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Job Details
- Experience
- 1-2 years of Sales, Client Services, Account Management, or related experience
- Required Skills
- HubSpotGoogle WorkspaceAccount ManagementCRM
Requirements
- 1-2 years of Sales, Client Services, Account Management, or related experience.
- Strong communication and relationship building skills.
- Ability to manage multiple priorities and accounts simultaneously.
- Experience with CRM platforms.
- Experience with project management platforms.
- Proficiency with Google Workspace.
- Ability to travel up to 10% for team and organization events.
Responsibilities
- Manage a Book of assigned clinics and/or health systems.
- Develop and maintain strong relationships with key clinic contacts.
- Conduct regular strategy meetings and/or business reviews.
- Serve as a primary contact for provider inquiries and escalations.
- Drive provider engagement with consistent education, ongoing support, and site-specific data insights.
- Identify expansion opportunities and partner with Sales Reps on upsells and cross-sells.
- Document provider interactions and success plans in HubSpot.
- Maintain accurate clinic records within HubSpot.
- Collaborate cross-functionally with Sales, Ops, and Clinical Teams.
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