Customer Success Manager II
New
P
PleoFintech SaaS
Lisbon, Portugal, or London, UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- Project ManagementCustomer SuccessSaaSAccount Management
Requirements
- 5+ years of experience in account management, sales, or customer success roles.
- Fluent in English.
- Ability to work in a high-volume, high-velocity environment.
- Strong aptitude for project management and coordinating multiple initiatives.
- Proven experience in upselling and cross-selling strategies.
- Strong empathy and ability to communicate effectively in emotional or challenging situations.
- Self-motivated with the ability to create own tasks and manage goals.
- Trustworthy with a commitment to meeting deadlines and keeping promises.
- Collaborative mindset with experience working across cross-functional teams.
Responsibilities
- Nurture, support, and process expansion for existing customers.
- Act as a trusted product advisor to optimize customer value-add and processes.
- Own the adoption journey for your customer portfolio post-onboarding.
- Collaborate across internal teams including product, marketing, and support to improve customer experience.
- Manage inbound communications via email, Intercom, and marketing channels.
- Cultivate key customers to act as advocates for Pleo.
- Manage day-to-day operations and long-term business relationships.
- Measure customer health scores and proactively drive feature adoption to prevent churn.
- Bridge the gap between customer feedback and the product team to optimize product-market fit.
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