Senior Manager, Customer Success Management
New
C
ChainguardCybersecurity, DevOps
Location: United Kingdom - RemoteFull-TimeManager
SalaryUp to £150,000 base salary + bonus (depending on experience)
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Job Details
- Experience
- 4+ years of experience
- Required Skills
- CybersecurityData AnalysisPeople ManagementDevOpsCustomer Success
Requirements
- 4+ years of experience in Customer Success, Technical Account Management, or related fields.
- Prior people management experience with a track record of developing high-performing teams.
- Experience supporting Enterprise or high-ARR customer segments.
- Experience with high-touch customer success models.
- Background in Cybersecurity, DevOps, or a related technical domain preferred.
- Strong operational mindset with experience building or optimizing processes.
- Proven ability to drive retention and growth in a metrics-driven environment.
- Excellent communication and interpersonal skills.
- Bachelor’s degree in a relevant field; advanced degree preferred.
- Currently located in the United Kingdom.
Responsibilities
- Build, lead, and mentor a team of CSMs supporting Enterprise customers.
- Partner with cross-functional leaders to define and execute segment-specific strategies.
- Maintain visibility into adoption, health scores, and engagement metrics to drive proactive outreach.
- Capture and synthesize customer feedback to influence product and go-to-market strategy.
- Collaborate with Sales, Product, and Marketing to drive adoption, renewal, and expansion.
- Implement and refine processes, workflows, and reporting to enable scale and efficiency.
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