Forward Deployed Engineer
New
J
JobgetherSupply Chain Technology
Remote work within the United States.Full-TimeSenior
Salary$115,700–$180,800 per year
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Job Details
- Experience
- 5+ years of full-stack software engineering experience
- Required Skills
- PythonFull Stack DevelopmentTypeScript
Requirements
- 5+ years of full-stack software engineering experience, with strong proficiency in Python and TypeScript and the associated libraries and frameworks used for rapid development.
- Hands-on experience designing and implementing automated workflows and AI-driven solutions that improve or optimize business processes.
- Proven experience developing, maintaining, and integrating APIs with third-party or enterprise systems.
- Strong ability to work directly with non-technical stakeholders, translating operational requirements into practical technical solutions and communicating trade-offs clearly.
- Comfortable operating independently in ambiguous situations, including debugging production issues, improvising solutions, and making sound technical decisions in customer-facing environments.
- Demonstrated ability to ship functional software quickly in fast-changing, growth-oriented environments.
- Strong problem-solving, communication, collaboration, and ownership skills, with a pragmatic approach focused on delivering measurable results.
- Experience with voice or transcription-based systems, particularly in operational environments, is a plus.
- Familiarity with freight, transportation, or supply chain technologies such as TMS, WMS, or ERP platforms is preferred.
- Experience in a startup or growth-stage environment where the underlying platform is still evolving is advantageous.
- Exposure to LLM agent orchestration frameworks, evaluation systems, or monitoring tools is a plus.
- Previous experience combining software development with direct customer or stakeholder ownership is highly desirable.
Responsibilities
- Shadow client teams and conduct structured discovery to understand operational workflows, identify pain points, and prioritize the problems with the greatest potential impact.
- Design solutions tailored to specific business needs, selecting the right combination of automation, AI agents, integrations, or other technologies before moving into development.
- Build, deploy, and maintain production solutions integrating with transportation management systems, warehouse management systems, enterprise resource planning platforms, and other third-party systems.
- Prototype and rapidly ship AI-powered automation, including shipment tracking, automated check calls, carrier qualification and onboarding, and voice- or chat-based agents.
- Tune prompts, agent behavior, voice models, and transcription systems using production data, continuously improving performance as new edge cases emerge.
- Identify security, compliance, and infrastructure requirements early and coordinate with internal stakeholders to resolve potential blockers.
- Troubleshoot issues directly in customer environments, adapting or re-scoping solutions when circumstances change and maintaining momentum toward business outcomes.
- Share insights from customer implementations with product and engineering teams, transforming recurring needs and patterns into scalable platform capabilities rather than one-off solutions.
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