Operations Enablement Lead
New
A
AffirmFintech
Remote USFull-TimeLead
SalaryUSA base pay range (CA, WA, NY, NJ, CT) per year: $130,000 - $180,000; USA base pay range (all other U.S. states) per year: $115,000 - $165,000
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceProduct OperationsChange ManagementConfluence
Requirements
- 5+ years of experience in program management or product operations, preferably within large-scale or global operations.
- Proven track record of setting strategy and delivering measurable impact across efficiency, compliance, and customer experience.
- Expertise in Lean Six Sigma, project/program management, and change management (Black Belt, PMP, or Prosci certification preferred).
- Experience implementing and scaling knowledge management and training using tools such as Salesforce, Confluence, LMS platforms, or AI-driven knowledge tools.
- Strong background in regulated industries (financial services, fintech, or consumer lending highly preferred).
- Exceptional influence and communication skills to engage executives and align diverse stakeholders.
- Analytical and data-driven mindset focused on measurable outcomes.
- Comfort operating in ambiguous, high-growth environments.
- Global perspective with experience supporting vendor/partner operations and distributed teams.
Responsibilities
- Lead complex cross-functional programs and initiatives, ensuring alignment with servicing strategy, OKRs, and business priorities.
- Define and execute the servicing strategy by developing clear program roadmaps and execution plans.
- Drive enterprise-wide improvements leveraging Lean Six Sigma, change management, and data-driven methodologies.
- Collaborate with product and engineering teams to translate technical concepts into clear manuals and resources for human and AI agents.
- Architect and evolve the knowledge ecosystem, including SOPs, job aids, and AI-enabled knowledge tools.
- Oversee end-to-end design and delivery of training programs, ensuring effectiveness through measurement and feedback loops.
- Champion global readiness by anticipating operational needs for product launches and regulatory changes.
- Build and coach augmented staff, contractors, and cross-functional contributors.
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