Senior Partner Success Manager
New
C
ClaspFintech / EdTech
Location: Remote ET/CT Timezones, ET/CTFull-TimeSenior
Salary$110,000 to $130,000 annually
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Job Details
- Required Skills
- Analytical SkillsCustomer SuccessRelationship buildingAccount Management
Requirements
- Professional experience in account management, customer success, management consulting, or equivalent client-facing roles.
- Proven analytical and problem-solving skills to identify partner challenges and design solutions.
- Strong relationship-building and communication skills with the ability to foster trust across diverse audiences.
- Ability to think strategically while executing tactically, balancing long-term goals with immediate business needs.
- Collaborative mindset with experience building cohesive strategies across multiple departments.
- Adaptability and resilience in a fast-paced, high-growth environment.
Responsibilities
- Deliver high-energy, compelling partner engagements using storytelling and data to drive excitement.
- Push conversations beyond present needs by identifying expansion opportunities based on multi-year partner goals.
- Maintain fluency in the company's creative output, talent fulfillment roadmap, and performance metrics to advise partners.
- Partner with sales and implementation teams to ensure seamless onboarding and alignment from pre-sale through steady state.
- Guide partners through scoping, technical requirements, and change management to ensure adoption.
- Analyze partner metrics and feedback to proactively manage risks and optimize long-term strategy.
- Collaborate across departments to present organizational value and implement cross-functional strategies.
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