Senior Account Manager
New
S
Solutions by TextSaaS, FinTech, Communications
Remote teams and offices throughout the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years of relevant experience within SaaS software environments; 5+ years of experience in an account management or commercial ownership capacity
- Required Skills
- SalesforceCRM
Requirements
- 7+ years of relevant experience within SaaS software environments.
- 5+ years of experience in an account management or commercial ownership capacity.
- Demonstrated history of successfully protecting, renewing, and growing substantial books of existing customer revenue.
- Proven record of achievement against retention, renewal, expansion, and commercial KPIs.
- Experience managing complex enterprise-level relationships involving multiple stakeholders, business units, and use cases.
- Demonstrated ability to proactively identify and mitigate account risk.
- Experience navigating complex renewals, pricing discussions, and contract modifications.
- Ability to read, understand, and effectively navigate software contracts.
- Strong proficiency with Salesforce and CRM data management.
- Ability to build and execute comprehensive, data-driven account plans.
Responsibilities
- Own revenue retention for assigned accounts, including renewals, downsell prevention, and churn mitigation.
- Develop and execute comprehensive retention action plans for at-risk accounts using health signals and usage data.
- Lead complex commercial discussions, including pricing, contract modifications, and value reinforcement.
- Drive incremental ARR through payments adoption and expansion into new messaging use cases like lifecycle marketing.
- Build and maintain relationships across multiple levels of customer organizations, engaging senior stakeholders and economic buyers.
- Execute comprehensive account planning to identify and prioritize expansion opportunities across complex customer environments.
- Collaborate with Customer Success, Payments, Product, and Sales teams to support customer objectives and resolve commercial issues.
- Maintain accurate forecasting for renewals and expansion within the CRM.
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