Partner Success Manager

ActionstepLegal Tech SaaS

Based in the UKFull-TimeMiddle

Salary65,000 - 75,000 GBP per year

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Job Details

4–6 years in partner/account management, customer success, or professional services delivery in a B2B SaaS company.
Experience managing partner or client relationships directly, ideally in a delivery or implementation context.
Experience working within a partner success, channel, or professional services function.
Comfortable using scorecards, performance metrics, and delivery frameworks to manage third-party partners.
Strong commercial awareness, with an understanding of partner-sourced or influenced revenue.
Strong communication, presentation, and stakeholder-management skills.
Technical aptitude and ability to speak credibly about software implementation methodologies.
Comfort working across teams and time zones in a fast-paced environment.
Based in the UK and willing to travel within the UK and occasionally internationally as needed.

Manage the day-to-day relationship with a portfolio of key UK partners, focusing on quality, certification compliance, growth and customer satisfaction.
Run the regular operating rhythm with partners including touchpoints, check-ins, and reviews.
Maintain the Partner Scorecard, tracking certification compliance, implementation delivery, customer CSAT/NPS, and partner health indicators.
Identify at-risk partners and develop intervention and escalation plans with the UK Partner Director.
Support the onboarding of new UK partners and help develop mutual success plans.
Collaborate with internal teams to ensure seamless hand-offs, aligned client outcomes, and improved partner enablement resources.
Identify and nurture advocacy partners for case studies, speaking opportunities, and co-marketing.
Provide regular reporting on partner delivery performance, risks, and opportunities.

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